Keynote, Amy Brown: Empowering Healthcare Innovation Through Listening, 2024 Mira Recipient

In the world of healthcare, listening to the voices of patients is not just a courtesy—it's a critical component of delivering effective care and driving business success. Amy Brown, CEO of Authenticx, understands this fundamental truth deeply. Her journey from healthcare executive to entrepreneur has been fueled by a simple yet powerful question: "Are you Listening?"

As the former COO of a health insurance company, Amy Brown had firsthand experience hearing the myriad of voices within the healthcare ecosystem—patients expressing their concerns, sharing their experiences, and voicing their needs. However, she recognized a significant gap in how this valuable conversational data was being utilized. Despite the wealth of insights embedded in patient interactions, there was no efficient way to distill and leverage this information to drive meaningful change.

Realizing the transformative potential of harnessing patient voices, Amy Brown founded Authenticx in 2018, an Indiana startup dedicated to revolutionizing how healthcare organizations capture and utilize conversational data. At its core, Authenticx is about more than just collecting data—it's about truly listening to what patients have to say and empowering organizations to turn those insights into actionable intelligence.

Using advanced AI and natural language processing technology, Authenticx consolidates recorded customer interactions, such as calls, emails, and chats, into a unified source. This allows for robust and immersive analysis of customer insights, enabling healthcare enterprises to make informed business decisions that prioritize patient satisfaction and drive operational excellence.

Amy Brown's entrepreneurial journey includes pitching Authenticx at the 2020 Innovation Showcase. Today, her visionary leadership has propelled Authenticx to remarkable heights, earning the company a prestigious spot on the INC 5000 list, ranking at #349—a testament to its rapid growth and impact in the healthcare technology landscape.

Amy Brown's journey from healthcare executive to CEO of Authenticx exemplifies the transformative power of listening. As she takes the stage as the keynote speaker at the Innovation Showcase, we look forward to gaining deeper insights into her vision for the future of healthcare innovation—one where patient voices are not just heard but truly listened to.

Stay tuned for more updates and insights as we prepare to celebrate Amy Brown's visionary leadership and the transformative impact of Authenticx at the Innovation Showcase.

More About Authenticx: Founded in 2018 by Amy Brown, Authenticx is a trailblazing healthcare technology startup dedicated to empowering organizations to listen to their customers and unlock the full potential of conversational data. By leveraging AI and natural language processing, Authenticx enables healthcare enterprises to extract valuable insights from customer interactions and make informed business decisions that drive positive outcomes for patients and providers alike.